Handcee

FAQS

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Q1, Why we should choose your company?

A: We are professional bag manufacturer, have nearly 8 years experience in bag production and sales (We set up a trading company in 2011.).  We have profuse designs with series quality grade, and expressly, our price is very competitive because we are manufactory, we are the source.


Q2: What is your advantage?

A: Professional bag Factory, Premium quality, Reasonable price, Original Design Manufacturer, On-time shipping, proven technique, Best after sale service.


Q3: If you produce clients' design? Will your company offer sample?

A: Yes, we welcome bespoke design will be in quickest time for confirmation before mass production.


Q4: What is your MOQ?

A: Our MOQ is based on if have stock, if stock, 10pcs each, if your designs, below 100pcs need Sample fee, Over 300pcs refund Sample fee.


Q5: How long does it take on average to develop a sample?

A: 5-10days after got the sample charge.


Q6: Can I visit your factory?

A: We warmly welcome customers visit us. Before you come here, please kindly tell me your schedule, we can arrange for you. The nearest airport is Guangzhou airport.


Q7: Can you do a customize logo on the bags?

A:Yes, We can do custom logos on the bags by Embossed, foil stamping,metal, paper hang tag , cloth mark .


Q8: How many deposit we need to pay before production?

A: As company policy: 30% deposit need be paid before production. The rest balance paid before shipping.


Q9: Which kind of payment you can accept?

A: There are PayPal, Western Union, T/T payment for your options.


Q10: What is your courier option?

A: Regarding to the delivery way, we usually use Air Cargo and Sea carriage, Samples usually use express such as EMS(UPS) ,DHL ,TNT and FedEx(Federal Express ).


Q11: How long is your lead time?

It depends on the quantity you ordered, but usually is 30-45 working days.


Q12: How about your package?

A: Usually we use PP bag or box for individual piece, if you have any other special package, like Wood packaging, it will be charged at cost.


Q13: How to get an extra discount?

A: Discounts will be pegged to the amount of your order and quantity of order.

1, if you once order amount reached $ 10,000, we will give you an additional 3% discount.

2, if your quantity of order is over 500 pcs each style one-off, we give you an additional 2% discount.

3, if you pay more than 60% of the deposit, we give you an additional 1% discount.


Q14: What is your after sales policy?

Size or fit issue

The sizes are illustrated with specific measurement in the detailed specifications. Please check the specifications before you place an order. We produce the bulk according to the pre-sample .Normally the allowable differences in the size are approximately 1-2 cm in measurement.

Color Mismatch

Differences in color may be caused by some other reasons such as color refraction in the monitor, lighting, background etc. And it also happens between the samples with the bulk products and please allows light color difference.

A: We send your products must go through multi-channel QC, to ensure that our customers receive products without quality problems. But after all of our products undergo a long-distance transport, in some uncontrollable circumstances, there may be damage to the goods occurs, we are glad to provide quality service to our customers.

1, within one week of receipt of the goods, the customer receives the goods should be checked, if the problem should be informed within one week.

2, if the confirmation is a quality problem, we will provide free replacement cargo services.

3, if the cause of goods quality problems is due to uncontrollable factors, we only charge you the cost of repair.

4, For that you have sold the products, problems due to the passage of time or wear caused by abrasion, etc., we will have to charge you a certain repair costs.


Q15: How many models can you develop and manufacture per month?

A: Each month we can produce 50000 to 80000pcs.


Q16: What's certifications do you have?

A:  We have Past BSCI ,SGS ZARA and Armani Factory COC Audit.


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